HEB Wins Again
Last time HEB was crowned as Top National Grocer, and now HEB has been listed as one of the top grocers with the best customer satisfaction. Think about your last trip to HEB. Would you consider it a successful visit? Did you get everything you need (and in some cases more than you need) and have a cashier smile and tell you to have a good day/night? Did you have any negative feelings towards HEB from your last visit? I cannot think of a single time I left an HEB upset as an employee or upset at HEB as a company.
However, HEB isn't the only winner for the best customer satisfaction. The American Customer Satisfaction Index Retail and Consumer Shipping Report (man, that's a mouthful of a name) has a triple tie for best customer satisfaction for HEB, Trader Joe's and Wegmans. I'm sure the other two are great, but I can't remember the last time I ventured into a Trader Joe's (and I have never been to Wegmans). Once again, HEB has earned yet another outstanding achievement in terms of service with the last one being Top Grocer and now being at the top of the list for overall best customer satisfaction. Way to go HEB! Special thanks go out to KSAT for supplying the information and you can click their name to read more about this.